Ordering, Shipping, Returns & Exchanges
When and how will my order ship?
Most orders ship either the same day, or the following business day. Unless noted otherwise, all of our products ship from within Canada. We currently use Amazon Logistics, for order fulfillment only. The actual carrier will vary, based on your delivery address.
The charcoal, blush pink, and navy blue linens, as well as all king size pillowcases, Sleep Stone Mask, and n.o.w. by Solu meditation speakers, are available to purchase on our Canadian store but will ship from the U.S. Additional shipping and duties will apply. The full amount calculated (based on weight and distance) is transferred to the international carrier. These costs are calculated automatically; we do not retain any of the funds collected for international shipping.
You will receive an automatic email with tracking information when your order ships, so you can track your delivery.
Do you offer free shipping?
We are pleased to offer free shipping on all products currently stocked in Canada! This includes all weighted bedding, as well as the White, Dove Grey, and Oatmeal duvet covers and standard pillowcases.
Items currently located only in the US (as noted) will ship from California; additional shipping and duties will apply.
Return & Exchange Policy
We're pleased to offer an extended return and exchange window for the holidays! Orders placed between October 15 and December 15 will be eligible for return or exchange through January 15, 2022. Outside of this window, we ask that returns be initiated within 30 days of delivery, which provides time to get used to the new feeling of sleeping with a weighted blanket. It may take several nights to adjust.
To make a return or exchange, please email us at email@example.com.
We are pleased to offer complimentary shipping in Canada on returns for store credit. If you prefer a refund to your original form of payment, then a return shipping cost of $25 CAD per blanket (or $20 CAD for a kids' blanket) will be withheld from the refund amount. For non-weighted items, the return shipping cost will be lower.
When your return or exchange is complete, you will receive a shipping label on the portal and via email. Please ship your returned item to us within 28 days of receipt of your label. After that time, any unshipped return will be automatically canceled, and the label will no longer function.
Once we receive the return back in like-new condition, we will email you a gift card for store credit or refund your original method of payment minus the return shipping cost.
Any items received with damage due to transit or manufacturer defect will be replaced or refunded according to our Quality Guarantee.
Orders shipped outside the US and Canada are not eligible for return or exchange. Only orders placed on our website may be returned to us; items purchased from another store or retail website should be returned to the original merchant.
Gift wrapping & gift notes
We're so glad you're considering giving Baloo as a gift. We do offer the option of including a free gift note with your package! If you'd like to include a message to your recipient, you can enter it in the shopping cart, before checkout.
Unfortunately we are not able to offer gift wrapping at this time.
Not sure what size to purchase as a gift? Our 12lb Weighted Throw is our #1 most gifted item and our top recommendation for anyone trying a weighted blanket for the first time! We do also offer gift cards in any amount; just email us at firstname.lastname@example.org to request.
Sales & discounts
All signups to our email list receive a 10% storewide discount. Sign up below and receive your discount code immediately by email. Our email list is also a great place to hear about our sales events, flash sales, special events and new products!
Help with a promo code
Please note, our cart is only able to apply one discount code per order. Multiple promo codes will not apply. "Open Box" blankets are already heavily discounted, and as such are not eligible for further discounts. For other issues with a valid promo code, please use our chat feature or email us at email@example.com.
Open Box blankets
Returned blankets will never be resold as new. Instead, we are pleased to offer Open Box blankets at a reduced price. Beautifully repackaged and giftable, these weighted blankets have been returned to our care, then carefully inspected and found to be in perfect condition. Final sale; no returns or exchanges. Promo codes do not apply. Lifetime quality guaranteed!
Any returns that are not in perfect condition are donated to nonprofit organizations.
All Open Box items ship from California, so additional shipping & duties will apply when shipping to Canada. Unfortunately the cost to ship internationally is quite high due to the product weight, but there is generally a small savings on Open Box items compared to our standard retail price. Baloo does not control the cost of freight and duties, nor do we retain any of the funds charged for international shipping at checkout.
Please know that we do not have the ability to launder the blankets at our facility. For this reason we do recommend that you wash your open box item upon receiving. Our blankets can be washed on cold, gentle cycle and dried on low or no heat. Due to the variety of washing machines on the market, we strongly suggest checking your model for its specific capacity. We recommend taking the King size blanket and all comforter sizes to a commercial washer.
If you would like to purchase an Open Box item at a discount, please use the links below. Open Box items are final sale (may not be returned or exchanged), and additional discounts do not apply. As with all Baloo products, they are covered by our Quality Guarantee.
At this time Open Box duvet covers and pillowcases are not available.
Ordering in Europe / the UK
Amazon UK will ship to many addresses within Europe; please enter your address at checkout for availability and shipping costs.
The charcoal, blush pink, and navy blue linens are not currently available in the UK, but can be purchased on balooliving.com (our US store). International shipping and duties will be calculated automatically. The full amount calculated (based on weight and distance) is transferred to the international carrier; Baloo does not retain any of the funds, and we are not able to control the amount quoted.
Other international orders
Baloo Living now ships internationally from the U.S., through BorderGuru! Just enter your shipping address at checkout. Please use our US store, balooliving.com.
In an effort to expedite and simplify delivery, all fees, including customs and duties, are included in the shipping price shown at checkout. The full amount calculated (based on weight and distance) is transferred to the international carrier; Baloo does not retain any of the funds, and we are not able to control the amount quoted.
The estimated transit time is approximately 14 days, and tracking will be provided when your order ships. The final delivery will be performed by a local carrier in your country, with signature confirmation required. We occasionally see transit times that are longer than 14 days, up to 28 days; this is partly due to delays at customs in the destination country.
When your order ships, you will receive the tracking number via email. You'll be able to track your order using this link; just replace the brackets with your tracking number: https://app.borderguru.com/tracking/
We are unable to accept returns or exchanges on orders shipped internationally.