Returns and Exchanges

We hope you love your order! It may take several nights to adjust to the new feeling of sleeping with a weighted blanket, so we encourage you to take some time to try it out. However, if you are not completely satisfied, we do offer the option to return or exchange within 30 days.

To make a return or exchange, please email us at care@balooliving.com.

Please do not ship your return using "return to sender," as the package will not go to the correct address. We are unable to accept returns that do not use the prepaid shipping label we provide.

Any shipping charges incurred on the original order are nonrefundable. Please note, Open Box and personalized items are final sale and not eligible for return or exchange. 

We are pleased to offer free return shipping within the contiguous U.S. on both exchanges and returns for store credit. (See "Exchanges" below for more details.) 

If you prefer a refund to your original form of payment, then a return shipping cost of $18 per blanket will be withheld from the refund amount (less for non-weighted items).

When you submit your return or exchange, you will receive a return shipping label via email. Please ship your return within 28 days of receiving the label. Items shipped back to us beyond this time frame will be eligible for store credit only.

After we receive the return back in like-new condition, we will process your exchange, email you a gift card for store credit, or refund your original method of payment minus the return shipping cost. Sleep Stone Masks must be returned with crystal for full credit.

 

Exchanges

If you wish to make an exchange, we are happy to offer you the full retail value of your original purchase, plus an extra $5, to spend on something new. This means that if your original purchase was for a $199 item, we'll give you $204 to buy something new -- even if you used a promo code on the original order! This is our way of helping you to keep any savings you may have had on your original order.

Items received as an exchange are final sale.

Please note, our exchange portal does not allow for the use of discount codes. If you saved 10% on the original order, you will not be able to apply the same 10% discount code to the new order. However, the actual amount you saved will be available to you to spend on something new. We think this is a very fair system and appreciate your understanding.

Open Box items are not part of our exchange portal and may only be purchased directly through our website. As such our "exchange bonus" may not be used on Open Box items. 

 

Returns from outside the contiguous US

Unfortunately we are unable to offer free exchanges or flat-rate $18 shipping on items returned from outside of the contiguous U.S., including Hawaii, Puerto Rico, Alaska, and FPO/APO/DPO addresses. The amount withheld will be determined by the actual return shipping cost.

 

 

Quality Guarantee

Any items received with damage due to transit or manufacturer defect will be replaced or refunded according to our Quality Guarantee. If you have any questions, please email us directly at care@balooliving.com.