Ordering, Shipping, Returns & Exchanges
When and how will my order ship?
Most orders ship either the same day, or the following business day. We ship from both California and New York, to help minimize transit time. Most orders ship complete when all items are available, but we may occasionally fulfill some orders from different locations, if it will help you to receive your order more quickly.
We ship all orders via UPS whenever possible. If you enter a P.O. Box at checkout, we may reach out to you to request an alternative address where UPS can deliver.
Orders under 1lb (including the Sleep Stone Mask) will ship via USPS First Class Mail.
You will receive an automatic email with tracking information when your order ships, so you can track your delivery.
Standard ground shipping includes Home delivery service with UPS. Saturday deliveries are enabled for most addresses in the US.
Please note that due to the current COVID-19 pandemic, there have been shipping and delivery delays across all carriers, and UPS is not guaranteeing transit times.
All orders shipping to an APO or FPO address will ship via USPS Priority Mail and will incur additional transit time, due to unique transportation and handling requirements. Per the USPS, the transit time may be approximately 21 days.