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Ordering, Shipping, Returns & Exchanges

Return & Exchange Policy

We're pleased to offer an extended return window for the holidays! Orders placed between November 1 and December 15 will be eligible for return through January 15, 2023. Outside of this window, we ask that returns be initiated within 30 days of delivery, which provides time to get used to the new feeling of sleeping with a weighted blanket. It may take several nights to adjust.

To make a return, please email us at care@balooliving.ca. Please do not ship your return using "return to sender," as the package will not go to the correct address. Unfortunately we are unable to offer a refund on any returns that do not use the prepaid shipping label we provide. 

We are pleased to offer complimentary shipping in Canada on returns for store credit.

If you prefer a refund to your original form of payment, then a return shipping cost of $25 CAD per blanket will be withheld from the refund amount. For non-weighted items, the return shipping cost will be lower.

When you submit your return, you will receive a prepaid shipping label via email. Please ship your returned item to us within 28 days of receipt of your label. After that time, any unshipped return will be automatically canceled. 

Once we receive the return back in like-new condition, we will email you a gift card for store credit or refund your original method of payment minus the return shipping cost. Sleep Stone Mask must be returned with crystal for full credit. 

Any items received with damage due to transit or manufacturer defect will be replaced or refunded according to our Quality Guarantee. If you have any questions, please email us directly at care@balooliving.ca.

 

ELIGIBILITY

Orders shipped outside the US and Canada are not eligible for return or exchange. Only orders placed on our website may be returned to us; items purchased from another store or retail website should be returned to the original merchant.